Acceptable Use Policy

Last updated: 6/29/2025

1. Introduction

This Acceptable Use Policy (AUP) outlines the rules and guidelines for using Transcrib's services. By using our services, you agree to comply with this policy.

Violation of this policy may result in suspension or termination of your account and access to our services.

2. Permitted Uses

Personal Use

  • • Personal audio transcription needs
  • • Educational and learning purposes
  • • Content creation and media production
  • • Accessibility and accommodation needs

Business Use

  • • Professional documentation and record-keeping
  • • Meeting and conference transcription
  • • Legal and compliance documentation
  • • Research and analysis purposes

Educational Use

  • • Academic research and studies
  • • Classroom and educational content
  • • Student accessibility accommodations
  • • Educational institution documentation
3. Prohibited Uses

Illegal Activities

  • • Any activity that violates applicable laws or regulations
  • • Copyright infringement or intellectual property violations
  • • Fraud, deception, or misrepresentation
  • • Money laundering or financial crimes
  • • Terrorism or violent extremism

Harmful Content

  • • Content that promotes violence, hate, or discrimination
  • • Harassment, bullying, or intimidation
  • • Child exploitation or abuse material
  • • Malware, viruses, or other harmful code
  • • Content that incites violence or illegal activities

Privacy Violations

  • • Unauthorized recording of private conversations
  • • Violation of wiretapping or eavesdropping laws
  • • Processing personal data without consent
  • • Sharing confidential or sensitive information
  • • Violation of healthcare privacy laws (HIPAA)

System Abuse

  • • Attempts to circumvent security measures
  • • Unauthorized access to systems or accounts
  • • Excessive use that impacts service performance
  • • Reverse engineering or decompilation
  • • Distribution of service credentials
4. Content Guidelines

Rights and Permissions

  • • Ensure you have rights to transcribe the content
  • • Obtain necessary permissions for copyrighted material
  • • Respect intellectual property rights
  • • Do not upload content you do not own or have permission to use

Privacy and Consent

  • • Obtain consent from all parties in recordings
  • • Respect privacy rights and expectations
  • • Do not record conversations without permission
  • • Handle sensitive information appropriately

Quality and Accuracy

  • • Verify transcription accuracy for important content
  • • Review and edit transcriptions as needed
  • • Do not rely solely on automated transcriptions for critical purposes
  • • Use appropriate quality settings for your needs
5. Healthcare and Legal Content

Healthcare Information

  • • Comply with HIPAA and other healthcare privacy laws
  • • Ensure appropriate safeguards for PHI
  • • Use healthcare-specific features when available
  • • Obtain proper authorizations for healthcare content
  • • Do not share healthcare information inappropriately

Legal Content

  • • Ensure compliance with legal and regulatory requirements
  • • Maintain attorney-client privilege where applicable
  • • Use appropriate security measures for legal content
  • • Follow court and legal system requirements
  • • Consult with legal professionals for sensitive matters

Confidential Information

  • • Handle confidential information with appropriate care
  • • Use encryption and security features
  • • Limit access to sensitive content
  • • Follow organizational policies for confidential data
6. Technical Requirements

File Formats and Sizes

  • • Supported audio formats: MP3, WAV, M4A, FLAC
  • • Maximum file size: 2GB per file
  • • Maximum duration: 24 hours per file
  • • Audio quality requirements for optimal results

Usage Limits

  • • Reasonable usage limits apply to all accounts
  • • Excessive use may be throttled or restricted
  • • Fair use policies apply to unlimited plans
  • • Commercial use may require enterprise plans

Security Requirements

  • • Use secure connections (HTTPS) for all uploads
  • • Implement appropriate access controls
  • • Do not share account credentials
  • • Report security concerns immediately
7. Enforcement and Consequences

Violation Detection

  • • Automated monitoring for policy violations
  • • Manual review of reported violations
  • • User reporting mechanisms
  • • Regular policy compliance audits

Consequences

  • • Warning and education for minor violations
  • • Temporary suspension for repeated violations
  • • Permanent account termination for serious violations
  • • Legal action for illegal activities
  • • Reporting to authorities when required by law

Appeal Process

  • • Right to appeal enforcement actions
  • • Review process for disputed violations
  • • Evidence submission and review
  • • Final decision by compliance team
8. Reporting Violations

How to Report

  • • Email: abuse@transcrib.com
  • • In-app reporting feature
  • • Support ticket system
  • • Emergency contact for urgent matters

Information to Include

  • • Description of the violation
  • • Relevant account information
  • • Evidence or documentation
  • • Contact information for follow-up
  • • Timestamp and location of violation

Response Process

  • • Acknowledgment within 24 hours
  • • Investigation within 5 business days
  • • Action taken based on findings
  • • Follow-up communication with reporter
9. Updates to Policy

We may update this Acceptable Use Policy from time to time to reflect changes in our services or legal requirements.

Notification

  • • Email notification for significant changes
  • • In-app notifications and alerts
  • • Updated "Last updated" date
  • • Continued use constitutes acceptance

Review

  • • Review policy changes carefully
  • • Contact us with questions about changes
  • • Discontinue use if changes are unacceptable
  • • No retroactive application of changes
10. Contact Information

For questions about this Acceptable Use Policy or to report violations:

Abuse Reports

abuse@transcrib.com

Legal Team

legal@transcrib.com

Emergency Contact

For urgent security or legal matters, please contact our legal team immediately and include "URGENT" in the subject line.

Postal Address

Transcrib
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