Nexogen AI
Privacy Policy
Last updated: 6/29/2025
Nexogen AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transcription services.
By using our services, you agree to the collection and use of information in accordance with this policy.
Personal Information
- • Name and contact information
- • Email address and phone number
- • Account credentials and preferences
- • Payment and billing information
Audio and Transcription Data
- • Audio files uploaded for transcription
- • Generated transcription text
- • Processing metadata and timestamps
- • Quality improvement data (anonymized)
Usage Information
- • Service usage patterns and statistics
- • Feature preferences and settings
- • Error logs and performance data
- • Device and browser information
Service Provision
- • Process and transcribe your audio files
- • Provide customer support and assistance
- • Manage your account and subscriptions
- • Process payments and billing
Service Improvement
- • Improve transcription accuracy and quality
- • Develop new features and capabilities
- • Optimize service performance
- • Conduct research and analysis
Communication
- • Send service updates and notifications
- • Provide technical support
- • Send marketing communications (with consent)
- • Respond to inquiries and requests
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
Service Providers
- • Cloud hosting and infrastructure providers
- • Payment processing services
- • Customer support and analytics tools
- • All providers are bound by confidentiality agreements
Legal Requirements
- • Compliance with applicable laws and regulations
- • Response to legal process or government requests
- • Protection of our rights and property
- • Prevention of fraud or security threats
Business Transfers
- • In connection with mergers or acquisitions
- • Sale of assets or business operations
- • Bankruptcy or insolvency proceedings
- • Successor entities will be bound by this policy
Security Measures
- • Encryption of data in transit and at rest
- • Multi-factor authentication for accounts
- • Regular security audits and assessments
- • Access controls and monitoring
- • Secure data center facilities
Data Retention
- • Audio files deleted after processing (unless retained by user)
- • Transcription data retained as specified by user
- • Account data retained while account is active
- • Legal and regulatory retention requirements
Breach Response
- • Immediate investigation of security incidents
- • Notification to affected users and authorities
- • Implementation of corrective measures
- • Documentation and lessons learned
Access and Control
- • Access and download your personal data
- • Update or correct your information
- • Delete your account and associated data
- • Export your data in standard formats
Communication Preferences
- • Opt out of marketing communications
- • Control notification settings
- • Manage cookie preferences
- • Request data processing restrictions
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
EU Data Transfers
- • Adequacy decisions by European Commission
- • Standard contractual clauses (SCCs)
- • Binding corporate rules (BCRs)
- • Other appropriate safeguards
Data Localization
- • EU-based infrastructure for EU users
- • Compliance with local data protection laws
- • Data sovereignty requirements
- • Cross-border transfer restrictions
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
Age Verification
- • Account creation requires age verification
- • Parental consent required for users under 18
- • Special protections for minor users
- • Reporting mechanisms for underage users
Parental Rights
- • Review and delete child's information
- • Refuse further collection or use
- • Request access to child's data
- • Contact us for parental inquiries
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Notification Methods
- • Email notification for significant changes
- • In-app notifications and alerts
- • Website banner notifications
- • Account dashboard updates
Continued Use
- • Continued use constitutes acceptance of changes
- • Review policy updates carefully
- • Contact us with questions about changes
- • Right to discontinue use if changes are unacceptable
For questions about this Privacy Policy or to exercise your rights, please contact us:
privacy@nexogen.ai
Data Protection Officer
dpo@nexogen.ai