Terms of Service

Last updated: 6/29/2025

1. Acceptance of Terms

By accessing and using Nexogen AI's services, you accept and agree to be bound by the terms and provision of this agreement.

If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Nexogen AI provides AI-powered audio transcription services, including but not limited to:

Core Services

  • • Audio file transcription and conversion
  • • Advanced transcription capabilities
  • • Multiple language support
  • • Transcription editing and management

Additional Features

  • • Speaker identification and labeling
  • • Timestamp and subtitle generation
  • • Export in multiple formats
  • • Cloud storage and synchronization
3. User Accounts and Registration

Account Creation

  • • Must be 18 years or older to create an account
  • • Provide accurate and complete information
  • • Maintain security of account credentials
  • • Notify us immediately of unauthorized use

Account Responsibilities

  • • You are responsible for all activities under your account
  • • Keep account information current and accurate
  • • Do not share account credentials with others
  • • Report security concerns immediately

Account Termination

  • • We may terminate accounts for violations
  • • You may cancel your account at any time
  • • Data deletion procedures apply upon termination
  • • Outstanding payments remain due upon termination
4. Acceptable Use Policy

Permitted Uses

  • • Personal and business transcription needs
  • • Educational and research purposes
  • • Legal and professional documentation
  • • Content creation and media production

Prohibited Uses

  • • Illegal activities or content
  • • Harassment, hate speech, or discrimination
  • • Copyright infringement or intellectual property violations
  • • Attempts to circumvent security measures
  • • Excessive use that impacts service performance
  • • Reverse engineering or unauthorized access

Content Guidelines

  • • Ensure you have rights to transcribe content
  • • Respect privacy and confidentiality
  • • Do not upload malicious or harmful files
  • • Comply with applicable laws and regulations
5. Payment and Billing

Pricing and Plans

  • • Service pricing is subject to change with notice
  • • Different plans available for various needs
  • • Usage-based billing for pay-per-use plans
  • • Subscription plans with recurring billing

Payment Terms

  • • Payment due upon service usage or subscription renewal
  • • Valid payment method required for service access
  • • Failed payments may result in service suspension
  • • All fees are non-refundable unless otherwise stated

Refunds and Cancellations

  • • Refunds provided for service failures or errors
  • • Subscription cancellations effective at end of billing period
  • • No refunds for unused service credits
  • • Dispute resolution procedures available
6. Intellectual Property

Your Content

  • • You retain ownership of your original content
  • • You grant us license to process your content for service provision
  • • You are responsible for content rights and permissions
  • • We do not claim ownership of your transcriptions

Our Intellectual Property

  • • Service technology and software remain our property
  • • Trademarks, logos, and branding are protected
  • • No right to copy, modify, or distribute our IP
  • • License granted for service use only

AI and Machine Learning

  • • AI models and algorithms are our proprietary technology
  • • Training data may include anonymized user content
  • • No individual content is used for training without consent
  • • AI improvements benefit all users
7. Privacy and Data Protection

Data Collection and Use

  • • We collect and process data as described in our Privacy Policy
  • • Data is used to provide and improve our services
  • • We implement appropriate security measures
  • • Data retention follows our privacy policy

Your Privacy Rights

  • • Access, correct, or delete your personal data
  • • Object to certain data processing activities
  • • Request data portability
  • • Lodge complaints with supervisory authorities

Data Security

  • • Encryption of data in transit and at rest
  • • Regular security assessments and updates
  • • Access controls and monitoring
  • • Incident response and breach notification
8. Limitation of Liability

Service Availability

  • • We strive for high availability but do not guarantee 100% uptime
  • • Service may be temporarily unavailable for maintenance
  • • We are not liable for service interruptions
  • • Emergency maintenance may occur without notice

Accuracy and Quality

  • • Transcription accuracy depends on audio quality and content
  • • We do not guarantee 100% accuracy
  • • Users should review and verify transcriptions
  • • We are not liable for transcription errors

Limitation of Damages

  • • Our liability is limited to the amount paid for services
  • • We are not liable for indirect or consequential damages
  • • No liability for data loss or corruption
  • • Force majeure events exclude liability
9. Dispute Resolution

Contact Information

  • • Legal inquiries: legal@nexogen.ai
  • • Dispute resolution: disputes@nexogen.ai
  • • General support: support@nexogen.ai

Resolution Process

  • • Attempt to resolve disputes through direct communication
  • • Escalation to management if needed
  • • Mediation or arbitration for unresolved disputes
  • • Legal action as last resort

Governing Law

  • • These terms are governed by applicable law
  • • Jurisdiction for disputes as specified
  • • Severability of terms if any provision is invalid
  • • Entire agreement supersedes previous agreements
10. Contact Information

For questions about these Terms of Service, please contact us:

Legal Department

legal@nexogen.ai

Customer Support

support@nexogen.ai