GDPR Definitions

• • "Personal Data" means any information relating to an identified or identifiable natural person
• • "Processing" means any operation performed on personal data
• • "Data Controller" means the entity determining the purposes and means of processing
• • "Data Processor" means the entity processing personal data on behalf of the controller

Service-Specific Definitions

• • "Audio Content" means audio files uploaded for transcription
• • "Transcription Data" means the text output generated from audio processing
• • "Service Data" means data necessary for service provision and improvement
• • "User Account Data" means information required for account management

Subject Matter

The subject matter of the data processing is the provision of transcription services, including audio processing, text generation, and related support services.

Duration

The processing will continue for the duration of the service agreement and until all personal data is deleted or returned in accordance with this DPA.

Nature and Purpose

• • Audio transcription and conversion services
• • Quality improvement and service optimization
• • Customer support and account management
• • Legal and regulatory compliance

Categories of Data Subjects

• • Service users and account holders
• • Individuals whose voices are captured in audio content
• • Authorized representatives and administrators
• • Support personnel and service providers

Types of Personal Data

• • Contact information (name, email, phone)
• • Account credentials and preferences
• • Audio content and voice characteristics
• • Transcription text and metadata
• • Usage patterns and service interactions

Legal Basis

• • Ensure lawful basis for data processing
• • Obtain necessary consents where required
• • Provide appropriate privacy notices
• • Maintain records of processing activities

Data Quality

• • Ensure accuracy and relevance of personal data
• • Provide only necessary data for processing
• • Update data when changes occur
• • Validate data before transmission

Data Subject Rights

• • Respond to data subject requests
• • Provide access to personal data
• • Process rectification and erasure requests
• • Handle objections and restrictions

Processing Instructions

• • Process personal data only on documented instructions
• • Notify controller of any conflicting legal obligations
• • Seek prior written consent for additional processing
• • Maintain records of processing activities

Confidentiality

• • Ensure confidentiality of personal data
• • Require confidentiality commitments from personnel
• • Implement access controls and monitoring
• • Regular confidentiality training for staff

Security Measures

• • Implement appropriate technical and organizational measures
• • Ensure ongoing confidentiality, integrity, and availability
• • Regular security assessments and updates
• • Incident detection and response procedures

Subprocessors

• • Obtain prior written consent for subprocessors
• • Ensure subprocessors meet same obligations
• • Maintain list of authorized subprocessors
• • Provide advance notice of subprocessor changes

Assistance to Controller

• • Assist controller in responding to data subject requests
• • Provide necessary information and documentation
• • Implement technical measures for data subject rights
• • Support controller in data portability requests

Response Timeframes

• • Respond to controller requests within 30 days
• • Provide status updates for complex requests
• • Extend timeframe if necessary with justification
• • Maintain records of all data subject requests

Breach Detection

• • Implement breach detection and monitoring systems
• • Regular security assessments and vulnerability scans
• • Employee training on breach recognition
• • Incident response procedures and escalation

Notification Requirements

• • Notify controller without undue delay after becoming aware
• • Provide detailed information about the breach
• • Include impact assessment and mitigation measures
• • Cooperate with controller in breach response

Breach Documentation

• • Maintain records of all personal data breaches
• • Document facts, effects, and remedial actions
• • Provide documentation to supervisory authorities
• • Regular review and improvement of breach procedures

Return of Data

• • Return all personal data to controller upon request
• • Provide data in structured, commonly used format
• • Ensure secure transmission of returned data
• • Maintain audit trail of data return activities

Deletion of Data

• • Delete personal data upon controller's request
• • Ensure complete and secure deletion methods
• • Delete data from all systems and backups
• • Provide certification of deletion completion

Retention Periods

• • Process data only for specified retention periods
• • Automatic deletion at end of retention period
• • Regular review of data retention requirements
• • Compliance with legal and regulatory requirements

Audit Rights

• • Allow controller to audit compliance with DPA
• • Provide necessary information and documentation
• • Facilitate on-site inspections if required
• • Maintain audit logs and compliance records

Compliance Monitoring

• • Regular internal compliance assessments
• • Third-party security audits and certifications
• • Continuous monitoring of security controls
• • Regular updates to security measures

Reporting

• • Provide regular compliance reports to controller
• • Report any compliance issues or concerns
• • Maintain records of compliance activities
• • Annual review and update of DPA terms